Nationality: Austria
Languages
German: Mother tounge
English: Cambridge First Certificate, Business English
Spanish: Basics
Education
- 4 years Ground School
- 4 years College
- 3 years Vocational business school, finished with excellent success
- 4 years Higher technical federal academy and laboratory institute for IT technology, Spengergasse, 1050 Wien
- 10 month Civil service
- 2 years technical University of Vienna (not completed, caused by parallel project work and stopped due to project abroad)
Places of work
- Europe in geografical meaning incl. eastern Europe, Switzerland, United Kingdom, EU work permit holder
- Middle East: United Arab Emirates, Dubai, Saudi Arabia, more countries on request
- Far East, Africa and USA (depending on state) on request, as visa and work permit has to be be arranged
previous roles in projects
- Project Manager (customer facing),
- Technical Project Manager,
- Business- and systems analyst (Business and IT-Processes),
- Solution architect for new processes incotect of Customer Care & Billling or for upgrading and customisationofecisting processes to the state of art
- Subject Matter Expert: Functional and technical specifications
- Migrationmanager for largescaledata migrations including ressource planing, timeschedule, teamlead, writing migration documents on all levels (migration strategy, overall migration concept, detailed design)
- Performance Test Team Lead
- Head Of Testing (Coordination)
- Head Of IT (CIO)
Areas of expertise
- Data Centre Solutions running virtual servers as SaaS (System as a Service)
- Requierements analyses and documentation
- Solution architecture
- Billing and Rating Systems
- Mediation Systems
- Customer Care Systems
- Fraud management and collection sytems
- large scale data migrations
Goals
Whether it is about the introduction of a web-portal, a new rating and/or billing system, the conversion to an service-oriented architecture (SOA) or the automation of the business processes, new technologies always bring new requirements to the methodology of work to represent the state of the art.
Platforms are selected and implemented quickly – frequently too quick. Beside a responsible selection of the tools the introduction of the necessary project culture and processes belongs to the successful introduction of a system. Changes and restructuring applications are complex, time- and costintensive. As a result the advantages of the centralization of systems or the simplification of structures and processes are well-known as best practice.
Higher efficiency increases the yields and lowers the expenditures on a long-term basis. That way the full capacity of the products and/or solutions can be used, values can be added and costs can be saved.
My work propositions
Analysation
- Simplification
- Standarisation
- Automation
- Globalisation
All information relevant for an enterprise is recorded and prepared in such a way that consistent data of high quality can be used at any time simultaneous. When structuring these processes I use my experience, expertise and a well-founded specialized know-how.
Some of my personal skills
- Critical view and quick apprehension
- Problem consciousness from customer view
- Confidence into the achievement of the team, more about my strategy on teamwork can be found here»
- Transparent guidance
- Innovation – I do not stop getting better and accompany changes and ideas actively.
- Permanent development of the customer-oriented service quality
Industries
In principle, many topics are industry-neutral and independent and can be managed by me for any industry. However, when it comes to industry-specific systems, terminology, or business processes, I have experience in the following sectors:
- Telecommunications (landline, mobile, internet)
- Hosting and data centers
- Chemicals
- Energy
- Public sector
- Payment service provider, banks
Scope of Service
Project -and management » read more about my PM services here
Functional and technical analyses and specifications » read more about my technical services here
Technichal knowledge, methods, frameworks and tools
Operating-Systems
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Programming-Languages
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Databases
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Telco-billing & CRM: Subject Matter Expert for the follwing Out-Of-The Box Systems:
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Other applications
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Economical know-How
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Facility Services
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Project Management in customer facing projects
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Test Management
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