Business Support Solutions (BSS/OSS)

Geschäftsprozess-Optimierung

More than ever enterprises have to manage complex challenges to generate products and services with which revenue can be increased on one hand and to optimize the investment and operating costs (CAPEX and OPEX) on the other hand. Besides this further high investments into new technologies (as Voice over IP, WIMAX, ETL) are necessary at the same time.

On the basis of many successfully completed projects I acquired myself a high appreciation in the telecommunications sector as appreciative, reliable partner for many years . The division business support solutions (BSS) helps enterprises in the telecommunications and insurance markets achieving their most important goals (customer connection, customer aquisition, cost reduction as well as productivity increases) in various kinds.

My diversified portfolio of services covers solutions for

CRM, Customer Care

  • Customer Self Care Services (CSC),
  • User of Loyalty-Systems,
  • Custom solutions for customer-offers using different access channels

Mediation, Rating and Billing

  • Integration and optimisation of your Rating-/Billing-Solution
  • Adjustment and adaption of your Rating-/Billing-Solutions to new technologies,
  • Integration and optimisation of your Mediation-Solutions (z.B.: Comptel)
  • Interconnect-Billing, Roaming-Services

Voice Routing and service usage

  • Minimising the costs for international volice traffic using least cost routing
  • The use of efficient fraud detection- and management systems (i.E. Watchdog) for CDR, IPDR und other “events”
  • Process consultancy