Business Process Optimsation

Business Processes & Customer Care

A pure „cost cutting “leads rarely to success. A lasting improvement of the cost structures and cost reductions working on a long-term basis can be guaranteed only by a professional management of the business processes as well as their optimization. It’s a question of simultaneous optimization of costs, quality and service. The weighting of these goals and the dimensions to each other depend on the individual specifications, guidelines and requirements, which result from the business strategy on the concrete project.

I support banks, insurance- and telecommunications enterprises with the optimization of business processes and cost structures.

My integrated approach covers all activities necessary for the process optimization, from the assessment of a possible potential, the inventory of the actual processes and their analysis and the rating about the derivative of optimized target processes up to the priorisation and the introduction of the solutions.

Comprehensive know-how in connection with technological expert’s assessment is a substantial condition for the execution of projects with a maximum of efficiency.